Most Commonly Asked Questions

 Lifetime warranty

All our jewelry is handcrafted with the top-quality materials and craftsmanship. That is why we are proud to offer you a lifetime warranty. We don’t have anything to worry about and neither should you!

So, what’s included?

  • 1-time free cleaning and maintenance.
  • Repairs all defects produced during fabrication.
  • All our products, including custom design, jewelry makeovers and engagement apply to this warranty.

What’s not included?

  • we do not cover the loss of a center stone.
  • Our jewelry that has been altered by another jeweler.
  • Jewelry That has not been sent in for a maintenance checkup in over 5 years.
  • repairs to damaged jewelry caused by wear and tear.

Please contact us at info@fineandflux.com 

 

 Cleaning and Maintenance

Think of fine jewelry like a car, every now and then it needs to be sent in for a checkup. Fine+Flux offer’s a lifetime warranty on craftsmanship, however we strongly suggest you send in your jewelry every 5 years for maintenance. This way we can verify all the prongs have not been damaged due to wear, re-polish and remove superficial scratches.

The first maintenance checkup will be free, after that there will be a small fee of 65$. This is very important for jewelry in high wear areas such as engagement rings or jewelry we wear daily.

To benefit from this service, you must provide proof of purchase and the jewelry must not have been altered by another jeweler. We do not cover shipping for maintenance and cleaning orders.

Please contact us before sending in your jewelry at info@fineandflux.com 

Pricing

Because most of the jewelry we create is personalized, we do our pricing backwards! That means instead of the traditional cost + markup=retail price, we take the price you are comfortable spending and the design you want and then we try to give you the biggest bang for your buck!

Also here are some of the fees most jewelry companies have, that you are saving in working with us!

  • We are an online boutique, which means you are not paying costly fees caused by a store front.
  • We make everything here in Montreal, Canada, so you are not paying for overseas manufacturing, shipping, shipping insurance and duties, caused from importing goods.
  • We sell directly to you! No middlemen are involved, eliminating a huge margin added on for their cut.

The prices shown on product pages are the prices for that specific model and stone combination. If you would like to alter any feature this is where our custom pricing is implemented.

Exchange and Returns

Exchange and returns are accepted within 30 days of the final payment date. For returns or exchanges the jewelry must be in it’s original packaging and must not have been worn. Refunds will be returned to the person who purchased the piece.

For gift recipients, returns will only be given in a non-refundable store credit for all pieces that are not in the following list. All returns and exchanges must include the original invoice or your request will be disqualified.

Please note we do not accept the following items in our exchanges or returns policy.

  • Custom, made to measure or engraved jewelry
  • Clearance or sale items
  • Jewelry that has been worn or damaged
  • Jewelry that is improperly packaged
  • Jewelry that does not have the original invoice
  • Jewelry that has been altered by client or another jeweler

Before sending in a return or exchange please get in contact with us at info@fineandflux.com .

We reserve the right to accept or refuse any exchange or refund based on the above criteria. We do not cover duties.

For returns or exchange we do not cover shipping.

 Shipping

We cover the shipping on orders valued at 200 CA$ and more. All orders are shipped on business days, Monday to Friday, in regular mail. For rush deliveries, please contact us and we will try to do our best to crunch the delays. For express mail, a small additional charge may apply. We provide the tracking number with all orders.

We do not cover duties. We are not responsible for time delays caused by holidays, weather or being held at customs. We are not responsible for lost parcels.

For more information on your orders whereabouts contact us at info@fineandflux.com and we will be happy to help!

Time Delays

All our jewelry at Fine+Flux is made to measure, when ordering please keep in mind it may take 2-3 weeks before shipping on regular store items and for personalized jewelry or jewelry makeovers it may take 3-4 weeks. Of course, these time delays may vary depending on the time of year.

If you have a shorter time frame, let us know! We will always do our best to accommodate you whenever possible.

Ring Size Chart

 Please convert to US & Canadian sizes

Inside Diameter Inside Circumference Sizes
mm Inches mm Inches UK & Australia US & Canada France & Russia Germany Japan Swiss
14.86 0.585 46.68 1.84 H 1/2 4 - 15 7 -
15.04 0.592 47.25 1.86 I 4 1/4 47 3/4 - - 7 3/4
15.27 0.601 47.97 1.89 I 1/2 4 1/2 - 15 1/4 8 -
15.40 0.606 48.38 1.90 J 4 5/8 49 15 1/2 - 9
15.53 0.611 48.79 1.92 J 1/4 4 3/4 - - - -
15.70 0.618 49.32 1.94 J 1/2 5 - 15 3/4 9 -
15.80 0.622 49.64 1.95 K 5 1/8 50 - - 10
15.90 0.626 49.95 1.97 K 1/4 5 1/4 - - - -
16.00 0.630 50.27 1.98 K 1/2 5 3/8 - - 10 -
16.10 0.634 50.58 1.99 L 5 1/2 51 3/4 16 - 11 3/4
16.30 0.642 51.21 2.02 L 1/4 5 3/4 - - - -
16.41 0.646 51.55 2.03 L 1/2 5 7/8 - - - -
16.51 0.650 51.87 2.04 M 6 52 3/4 16 1/2 12 12 3/4
16.71 0.658 52.50 2.07 M 1/2 6 1/4 - - - -
16.92 0.666 53.16 2.09 N 6 1/2 54 17 13 14
17.13 0.674 53.82 2.12 N 1/2 6 3/4 - - - -
17.35 0.683 54.51 2.15 O 7 55 1/4 17 1/4 14 15 1/4
17.45 0.687 54.82 2.16 O 1/2 7 1/4 - - - -
17.75 0.699 55.76 2.20 P 7 1/2 56 1/2 17 3/4 15 16 1/2
17.97 0.707 56.45 2.22 P 1/2 7 3/4 - - - -
18.19 0.716 57.15 2.25 Q 8 57 3/4 18 16 17 3/4
18.35 0.722 57.65 2.27 Q 1/2 8 1/4 - - - -
18.53 0.729 58.21 2.29 Q 3/4 8 1/2 - 18 1/2 17 -
18.61 0.733 58.47 2.30 R 8 5/8 59 - - 19
18.69 0.736 58.72 2.31 R 1/4 8 3/4 - - - -
18.80 0.740 59.06 2.32 R 1/2 8 7/8 - - - -
18.89 0.748 59.34 2.35 R 3/4 9 - 19 18 -
19.10 0.752 60.00 2.36 S 9 1/8 60 1/4 - - 20 1/4
19.22 0.757 60.38 2.38 S 1/4 9 1/4 - - - -
19.31 0.760 60.66 2.39 S 1/2 9 3/8 - - - -
19.41 0.764 60.98 2.40 S 3/4 9 1/2 - 19 1/2 19 -
19.51 0.768 61.29 2.41 T 9 5/8 61 1/2 - - 21 1/2
19.62 0.772 61.64 2.43 T 1/4 9 3/4 - - - -